Responsible Gaming
Gaming Should Be Fun, Not a Financial Strategy
Online pokies and casino games are designed for entertainment purposes only. They should never be viewed as a way to earn money or solve financial problems. Every game involves an element of chance, and the house always has a mathematical advantage. Please gamble responsibly and only with money you can afford to lose.
Age Verification
You must be at least 18 years of age to participate in online gambling in Aotearoa New Zealand. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behaviour, it may be time to seek help:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding your gambling activities or lying about how much you gamble
- Experiencing mood changes or irritability when unable to gamble
- Gambling for longer periods than intended
- Neglecting family, work, or social responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Failed attempts to cut back or stop gambling
- Using gambling to escape problems or negative emotions
- Needing to gamble with increasing amounts to achieve the same excitement
Self-Help Tools & Responsible Gaming Features
Most reputable online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Cap the maximum amount you're willing to lose in a session or week
- Reality Checks: Receive regular reminders about how long you've been playing
- Self-Exclusion: Temporarily or permanently close your account if you need a break
- Time-Out Periods: Take enforced breaks from gambling
- Account Closure: Request permanent account termination if you wish to stop
We encourage you to use these tools proactively to maintain healthy gambling habits.
Support Organizations in Aotearoa New Zealand
If you or someone you know is struggling with problem gambling, please reach out to these trusted organizations:
Problem Gambling Foundation (New Zealand)
Phone: 0800 664 262
Website: www.pgf.nz
Free, confidential support and counselling for problem gambling in Aotearoa New Zealand.
Gambling Helpline Aotearoa
Phone: 0800 654 655
24/7 free helpline offering support and referrals.
GamCare (United Kingdom)
Website: www.gamcare.org.uk
Confidential support for problem gamblers and their families.
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling.
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Support and counselling services for Australian residents.
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Evidence-based resources for problem gambling prevention and support.
National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Confidential support and treatment referrals.
If You Need Help, Reach Out Today
Problem gambling is a real issue, but it is treatable. If you are experiencing difficulties with your gambling, please don't hesitate to contact one of the support organizations listed above. There is no shame in seeking help—taking action is a sign of strength.
Contact the Problem Gambling Foundation (NZ) now: 0800 664 262 or visit www.pgf.nz
Remember: gambling should only ever be entertainment. If it's causing you stress, financial hardship, or affecting your relationships, it's time to seek support.